I’m taking time to write this testimonial because of the outstanding customer service I received from Christian Turnbaugh at Kansas Preferred Insurance Group.
I was with a large carrier for many years. My agent informed me that he left the company. I was never contacted directly from the agency regarding who was taking his place. Any time I had a question regarding a policy renewal, I had to contact the agency for information. After a year of this lack of customer support, I started looking for another insurance company.
I came across Kansas Preferred Insurance Group and contacted Christian. He immediately collected all the declarations for my homeowners, auto, personal liability and jewelry coverage. Within 24 hours he provided opinions from four companies for coverage. He personally followed up with me to answer any questions I had. Based on the overwhelming cost savings, and his customer service, I only had one question: When can I sign the paperwork?
Christian continues to follow up and make sure I don’t have any questions or issues with the process of changing carriers.
If you’re not experiencing this kind of personal customer service from your current agent, I would encourage you to give Christian a call!